Exchange Policy

Exchange Only — No General Returns

Hanguluxe follows an exchange-only policy. Products purchased from our website cannot ordinarily be returned for a monetary refund because of change of mind, preference, colour choice, fit preference, or an incorrectly selected size. Eligible products may be exchanged in accordance with this policy. This does not affect remedies available for defective, damaged, incorrect, or otherwise non-conforming products where required under applicable law.

1. Exchange Period

An exchange request must be raised within 7 days from the date of delivery.

2. Original Tag Must Remain Attached

The original Hanguluxe tag must remain attached to the product exactly as it was attached when the product was delivered to you. Please do not remove the tag while trying on the garment.

Products may not qualify if the tag has been removed, cut, torn, damaged, altered, detached and reattached, or replaced. Possession of a detached original tag does not by itself make a product eligible.

3. Product Condition

• Unused and unworn other than reasonable fitting/trial.
• Unwashed and unaltered.
• Undamaged after delivery.
• Free from stains, marks, makeup, dirt, perfume, deodorant, smoke, body odour or other noticeable odours.
• Original condition with original packaging where reasonably required.
• Original Hanguluxe tag still attached as delivered.

4. Size Exchange

Size exchanges may be requested within the exchange period and are subject to availability. Review the size guide before ordering.

5. Exchange for Another Product

Where offered, an eligible product may be exchanged for another eligible product subject to availability and any applicable price difference.

6. Exchange Shipping Charges

Applicable exchange shipping charges will be displayed or communicated. Customer-preference or incorrect-size exchanges may carry reasonable charges. Verified incorrect, damaged, or defective products supplied by Hanguluxe will not carry exchange shipping charges attributable to that issue.

7. Damaged or Defective Products

Please contact Hanguluxe promptly and preferably within 48 hours of delivery. We may request the order number, product/packaging photographs, tag photograph and a short video where necessary.

8. Incorrect Product Received

If the product differs from the confirmed order, contact us promptly. After verification, Hanguluxe will arrange an appropriate replacement or other remedy in accordance with applicable law.

9. Products Not Eligible for Normal Exchange

Normal exchange may be rejected where the period has expired, the tag has been removed or disturbed, the product has been worn beyond reasonable trial, washed, altered, damaged after delivery, stained, exposed to noticeable odours, is not the same product supplied, or there is evidence of misuse of the exchange process.

10. Promotional and Special Products

Clearance, final-sale, special promotions, collaborations, customized orders, or other specifically identified products may have different conditions. Any restriction will be communicated before purchase.

11–13. Approval, Inspection & Availability

Submitting a request does not guarantee approval. Hanguluxe may inspect the product. Exchanges depend on policy compliance, successful inspection and replacement availability. If unavailable, available alternatives will be communicated.

14. How to Request an Exchange

1. Log in to your account or use the exchange option provided with your order, where available.
2. Select the order and product.
3. Choose the exchange reason.
4. Select the requested replacement.
5. Submit the request.
6. Follow pickup/shipping instructions.

Important Reminder

Please try your Hanguluxe garment before removing its tag. For normal exchanges, the original Hanguluxe tag must remain attached in the same manner in which it was attached when delivered.