Privacy Policy
Last Updated: 26 September 2026
Hanguluxe respects the privacy of its customers and website visitors. This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit the website, create an account, purchase a product, request an exchange, communicate with us, or otherwise interact with Hanguluxe.
1. Information We May Collect
Depending on how you interact with Hanguluxe, we may collect name, mobile number, email address, billing/shipping address, account identifiers, protected login credentials, saved addresses, order and exchange history, product/variant and payment-status information, delivery information, technical information such as IP address, browser/device details, pages visited, referral information, approximate location derived from IP where applicable, cookies, and customer-support communications.
2. How We Use Information
We may use personal information to create and manage accounts, process orders and payments, deliver products, provide order updates, manage exchanges, prevent fraud, provide support, improve website functionality, maintain security, maintain business records, comply with legal requirements, and send permitted marketing communications.
3. Order Communications
Transactional communications may include order confirmation, payment confirmation, dispatch, shipment tracking, delivery, exchange and customer-support messages.
4. Marketing Communications
Where permitted and where required consent has been obtained, Hanguluxe may send new collection, launch, offer, restock, brand-story or event information. You may unsubscribe from promotional communications. Necessary transactional messages may continue.
5. Cookies and Similar Technologies
Cookies may be used for sessions, login state, shopping cart, preferences, functionality, analytics, security and, where applicable, advertising. Where required, optional cookies are subject to appropriate consent mechanisms. Disabling cookies may affect functionality.
6. Sharing of Information
Hanguluxe does not sell customers’ personal information merely for monetary consideration. Information may be shared where reasonably necessary with payment processors, couriers/logistics providers, hosting and technology providers, email/SMS/communication providers, analytics providers, customer-support providers, professional advisers and government/regulatory authorities where legally required.
7. Payment Providers
Third-party payment providers may collect and process information under their own terms and privacy policies. Hanguluxe does not ordinarily store complete card information on its own systems when an authorized payment gateway processes it.
8. Courier and Logistics Partners
Necessary delivery information such as name, address, mobile number and shipment reference may be shared with delivery providers.
9. Data Security
Hanguluxe uses reasonable administrative, technical and organizational safeguards appropriate to the information processed, including secure connections, access controls, password hashing, restricted administrative access and security/backup measures where appropriate. No internet system can guarantee absolute security.
10. Data Retention
Information is retained only as reasonably necessary or as required for legitimate business, contractual, accounting, taxation, fraud-prevention, dispute-resolution or legal purposes. When no longer required, it may be securely deleted or anonymized.
11. Your Privacy Rights
Subject to applicable law and exceptions, you may have rights to request information about processing, correction, erasure of eligible data, withdrawal of consent, and to raise a privacy grievance.
12. Account Deletion
Account deletion does not necessarily require deletion of information that must be retained for legal, accounting, fraud-prevention, transaction or dispute records.
13. Children’s Privacy
The website is not intended to knowingly collect children’s personal information in circumstances prohibited by applicable law.
14–16. Third Parties, Social Media & Changes
External websites and social platforms operate under their own policies. Hanguluxe may update this Privacy Policy periodically and will publish the revised version with an updated date.